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Q. Isn't it more cost effective to use a motion detector than sensors in each window and door?
A. Motion detectors can’t distinguish between the motion of a legitimate occupant, an intruder and/or household pets. As a result, motion detectors are typically disabled when a homeowner is home. Additionally, indoor motion detectors sense an intrusion after it has occurred rather than during the process of intrusion.
Q: Do VeriLock sensors detect glass breakage?
A: VeriLock sensors are only designed to detect the open/closed and locked/unlocked state of windows and doors. Glass breakage detection is available from the security system dealer and can be integrated into the complete security system independent of VeriLock sensors.
Q: Why would someone want VeriLock sensors in second floor windows or doors that are not easily accessible from the ground?
A: The ability to detect the open/closed and locked/unlocked state of windows and doors has benefits beyond security. Maximum energy efficiency and performance (during inclement weather especially) is achieved when windows and doors are closed and locked. Windows and doors with VeriLock sensors integrated into a security system can simplify checking and identifying open or unlocked openings.
Other benefits include the ability to check open/close status during inclement weather, to monitor open/close and lock/unlock status of windows in the rooms frequently used by children or vulnerable adults, or simply providing the peace of mind knowing the status of all windows and doors no matter the location.
Q: Is it possible to check if windows and doors with VeriLock sensors are open or unlocked remotely?
A: When properly configured and maintained, the open/close and lock/unlock status of windows and doors with VeriLock sensors could be checked remotely via a smart tablet or phone through remote services provided the system providers. The security or self-monitoring system provider in your area can provide more detailed information on the services they provide.
Q: Will other wireless devices in my home interfere with VeriLock® sensors?
A: VeriLock sensors should not interfere with most common household electronics, including cell phones, WIFI routers, microwave ovens and baby monitors because they operate at a different frequency. If desired, VeriLock sensors can be integrated with other wireless devices through a connected home security or self-monitoring system – the choice is yours.
Q: Since VeriLock sensors are wireless, what is their range?
A: Sensor range depends on the types of building materials used and their location relative to the sensors and the wireless receiver. In a free air environment with no obstacles, VeriLock sensors have been observed to have a range of over 500 feet. The installer of the security or self-monitoring system should design the security system to accommodate the particular size and materials used in each dwelling. System dealers can install wireless translators or repeater(s) to provide adequate wireless signal reception in larger homes.
Q: How long will the batteries in VeriLock sensors last?
A: Most 3.0 volt lithium batteries will provide years of operation. Actual battery life is dependent upon the environment in which the sensor is used and the number of signals the sensor has had to send. Other factors such as humidity, temperature extremes or large fluctuations in temperatures may all lead to reduction of battery life. Batteries are not covered under the Limited Warranty for VeriLock Integrated Security Sensors.
Q: Are the batteries in VeriLock sensors easy to change/replace?
A: The batteries in VeriLock sensors can be easily replaced with minimum use of basic hand tools. The 3.0 Volt lithium coin cell batteries used in VeriLock sensors are readily available at most general, hardware or drug stores in a variety of brands. The battery size and quantity used is dependent on the E-Series/Eagle® product type. A summary of the battery sizes and quantities used in E-Series/Eagle products with VeriLock sensors is summarized below.
Product Type |
Battery Size |
Quantity used |
| Casement window |
CR-1632 |
2 per window |
| Awning window |
CR-1632 |
2 per window |
| Double-hung & Gliding window |
CR-2032 |
1 per window |
| Single hung window |
CR-2032 | 1 per window |
| Monumental single-hung window |
CR-2032 |
1 per window |
| Hinged patio door |
CR-1632 |
2 per door |
| Gliding patio door |
CR-1632 |
2 per door |
Q. How does the Self- Monitoring system work with VeriLock® Sensors?
A. The system works by translating the radio frequency signals received from the Verilock devices to the Z-Wave radio frequency protocol via the Andersen Verilock Translator. The translated Verilock device's signal is then received by the Nexia home automation bridge. The Nexia home automation bridge communicates to the service provider's cloud and from there to the user device being used to access the system information.
Q. Should I locate the Bridge near the Translator? (Self- Monitoring)
A. When installing these components, please plan to plug in the VeriLock TranslatorTM within 30' -50’ of the Nexia bridge for best operation. In situations in which it is not practical to locate the VeriLock TranslatorTM within 30-50 feet of the Nexia bridge, it may be necessary to include an additional Z-Wave device, a VeriLock TranslatorTM and set-up to the Nexia bridge. Position this additional VeriLock TranslatorTM device between the original VeriLock TranslatorTM and the Nexia Bridge to act as a Z-Wave repeater.
Each Z-Wave repeater, such as the Home Dimmer Module and VeriLock TranslatorsTM extends the range by up to 50 feet in all directions, bridging the gap between devices that are too far apart to communicate.
Additional VeriLock TranslatorsTM can be ordered from your local Andersen dealer.
Q. If you determine communications is poor, what should you try?Q. Who can help with VeriLock system & customer questions?
A. For help with Andersen VeriLock sensors or the Andersen VeriLock translator, please call Andersen Customer Service: #855-337-8806